Last Updated: 27 June 2026
At Trenybro.uk, we want you to have a positive shopping experience. If you are not completely satisfied with your purchase, our Return & Refund Policy explains how you can request a return, exchange, or refund.
We offer a 30-day return period, subject to the conditions outlined below.
1. 30-Day Return Period
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Be returned with its original packaging, where applicable
- Include any accessories, manuals, or other items supplied with the product
- Be accompanied by proof of purchase or your order number
Items that do not meet these conditions may not be eligible for a return, subject to your statutory rights.
2. How to Request a Return
To start a return, please contact our customer support team.
Email: support@trenybro.uk
Phone: +44 7360 254317
Please include the following information in your request:
- Your order number
- The name of the product you wish to return
- The reason for the return
- Photographs of the item, if it is damaged or defective
Our support team will review your request and provide instructions on how to proceed.
Please do not send items back without first contacting us for return instructions.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide your order number and, where possible, photographs showing the issue.
We will review the situation and work with you to find an appropriate resolution, which may include a replacement, repair, or refund in accordance with applicable law.
Your statutory rights are not affected by this policy.
4. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will be processed to your original payment method wherever possible.
Refunds are generally processed within 5–10 business days after approval. The time it takes for the funds to appear in your account may depend on your bank or payment provider.
If you have not received your refund after the expected timeframe, please contact us at support@trenybro.uk.
5. Return Shipping Costs
For change-of-mind returns, the customer may be responsible for the cost of return shipping.
If an item is faulty, damaged, defective, or incorrectly supplied, we will arrange an appropriate resolution in accordance with applicable consumer protection laws.
Please contact our support team before returning any item so we can provide the correct instructions.
6. Exchanges
If you would like to exchange an item, please contact our support team.
Exchanges are subject to product availability and eligibility.
Where an exchange is not possible, we may offer a refund in accordance with this policy and applicable law.
7. Cancellations
If you wish to cancel your order, please contact us as soon as possible.
If your order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.
If your order has already been dispatched, you may need to follow the return procedure after receiving the item.
This does not affect your statutory cancellation rights under UK consumer law.
8. Exceptions and Statutory Rights
Certain products may be excluded from change-of-mind returns where permitted by law. Examples may include:
- Personalised or custom-made products
- Sealed products that are unsuitable for return for health or hygiene reasons once unsealed
- Products that have been used, damaged, or altered beyond what is necessary to inspect them
These exceptions do not apply where they would unlawfully restrict your statutory rights.
Under UK consumer law, you may have additional rights if a product is faulty, not as described, or not fit for purpose.
Nothing in this policy is intended to limit or exclude any rights you have under applicable consumer protection laws.
9. Contact Us
If you have any questions about returns, refunds, exchanges, or cancellations, please contact our customer support team.
Trenybro.uk
Email: support@trenybro.uk
Phone: +44 7360 254317
Business Address:
20–22 Wenlock Road
London, England
N1 7GU
United Kingdom
We appreciate your understanding and thank you for shopping with Trenybro.uk.