Privacy Policy

Last updated: July 2, 2026

Welcome to Trenybro.uk. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, or contact us.

By using our website, you acknowledge that your personal information may be processed as described in this Privacy Policy.

1. Who We Are

Trenybro.uk is an online retail store serving customers in the United Kingdom.

For the purposes of this Privacy Policy, Trenybro.uk is the contact point for questions relating to your personal information.

Contact Details:

• Store Name: Trenybro.uk
• Website: https://trenybro.uk/
• Email: support@trenybro.uk
• Phone: +44 7360 254317
• Address: 20–22 Wenlock Road, London, England, N1 7GU, United Kingdom

2. Information We Collect

When you visit or use our website, we may collect the following types of personal information.

Personal Information

When you place an order or contact us, we may collect:

• Your name
• Billing and shipping address
• Email address
• Telephone number
• Order details and purchase history
• Information you provide when contacting customer support

Payment Information

Payments are processed through the payment providers available at checkout.

We may receive transaction details, payment status, and other information necessary to confirm and manage your order.

We do not intentionally store complete payment card details on our own systems.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and device information
• Operating system
• Website pages visited
• Referring website
• Date and time of access

This information helps us maintain, secure, and improve our website.

3. How We Use Your Information

We may use your personal information for the following purposes:

• To process and fulfil your orders
• To arrange shipping and delivery
• To process payments and refunds
• To provide customer support
• To communicate with you about your orders
• To manage returns, cancellations, and complaints
• To improve our website and shopping experience
• To detect and prevent fraud or unauthorised activity
• To comply with applicable legal and regulatory obligations
• To send marketing communications where permitted by law and, where required, with your consent

We will only use your personal information where we have a lawful basis to do so.

4. Legal Basis for Processing

Under applicable UK data protection law, we may process your personal information on the following legal bases:

Contract: To fulfil an order or provide services you have requested.

Legal obligation: To comply with applicable laws, accounting requirements, and other legal obligations.

Legitimate interests: To operate, maintain, secure, and improve our business and website, where these interests do not override your rights.

Consent: Where you have given permission for a specific use of your personal information, such as certain marketing communications or non-essential cookies.

You may withdraw your consent at any time where processing is based on consent.

5. Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Payment processors
• Delivery companies and couriers
• Website hosting and ecommerce service providers
• Customer support service providers
• Fraud prevention and security services
• Professional advisers, such as accountants or legal advisers
• Government authorities where required by law

We only share information that is reasonably necessary for the relevant purpose.

We do not sell your personal information to third parties.

6. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection requirements.

These safeguards may include adequacy regulations, approved contractual protections, or other lawful transfer mechanisms.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience and support essential website functions.

Cookies may be used to:

• Keep your shopping basket functioning
• Remember certain preferences
• Help secure the website
• Understand website performance
• Support analytics and marketing activities, where applicable

Some cookies are necessary for the operation of our website. Other cookies may require your consent.

You can manage cookies through your browser settings or through any cookie preference tool provided on our website.

Disabling certain cookies may affect website functionality.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

• The nature of the information
• The purpose for which it was collected
• The duration of our relationship with you
• Applicable legal, accounting, or regulatory requirements
• The need to resolve disputes or enforce agreements

When personal information is no longer required, we will take appropriate steps to delete it or securely dispose of it.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure.

While we work to protect your personal information, we cannot guarantee absolute security.

10. Your Privacy Rights

Under applicable UK data protection law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Request restriction of certain processing activities
• Object to certain types of processing
• Request transfer of your personal information where applicable
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact us at support@trenybro.uk.

We may need to verify your identity before responding to certain requests.

You can find further information about your rights at the ICO website:

https://ico.org.uk

11. Marketing Communications

We may send you marketing communications where permitted by applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.

Please note that we may still send essential transactional communications relating to your orders, payments, or customer service requests.

12. Children’s Privacy

Our website is intended for general shopping use and is not directed specifically at children.

We do not knowingly collect personal information from children in circumstances where parental consent is required.

If you believe that a child has provided us with personal information unlawfully, please contact us so that we can review the matter and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies, or content of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.

We encourage you to review this page periodically.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Trenybro.uk

Email: support@trenybro.uk

Phone: +44 7360 254317

Address:

20–22 Wenlock Road
London, England
N1 7GU
United Kingdom

We will aim to respond to privacy-related enquiries as soon as reasonably possible.