Terms Of Service

1. Introduction

Welcome to Trenybro.uk. These Terms of Service govern your access to and use of our website and the services we provide.

By visiting our website, browsing products, or placing an order, you agree to comply with these Terms of Service.

Please read these terms carefully before using our website. If you do not agree with any part of these terms, please do not use our website.

2. About Trenybro.uk

Trenybro.uk is an online retail store serving customers throughout the United Kingdom.

Our contact details are:

3. Eligibility and Website Use

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • Any information you provide is accurate and up to date.
  • You will use our website for lawful purposes only.
  • You will not misuse, disrupt, or attempt to interfere with our website or its services.

We reserve the right to restrict access to our website where necessary to protect our business, customers, and services.

4. Products and Product Information

We aim to ensure that all product descriptions, specifications, images, and prices displayed on our website are accurate.

However:

  • Product colours and appearances may vary slightly depending on your device or screen settings.
  • Product specifications may change according to manufacturer updates.
  • Images are provided for illustrative purposes where applicable.
  • Availability may change without prior notice.

If you have any questions about a product before purchasing, please contact our customer support team.

5. Pricing and Payments

All product prices are displayed on our website at the time of purchase.

We reserve the right to update product prices, offers, and promotions when necessary. Any price changes will not affect orders that have already been accepted, except where permitted by law.

Payment must be successfully completed using one of the payment methods displayed at checkout.

We reserve the right to investigate or cancel orders where payment issues, suspected fraud, or unauthorised transactions are identified, subject to applicable law.

6. Orders and Order Acceptance

When you place an order through Trenybro.uk, you are submitting a purchase request.

You will receive an order confirmation after successfully placing your order.

Order acceptance and contract formation are subject to the applicable checkout terms and confirmation process.

We reserve the right to decline or cancel an order in circumstances such as:

  • Product unavailability.
  • Incorrect pricing or listing information.
  • Suspected fraudulent or unauthorised transactions.
  • Payment processing issues.
  • Incorrect or incomplete order information.

If we cancel an order after receiving payment, an appropriate refund will be arranged.

7. Shipping and Delivery

We currently offer free standard shipping across the United Kingdom.

Our estimated delivery timeframes are:

  • Order Processing: 1–2 business days.
  • Delivery: 3–5 business days after dispatch.

Delivery estimates are provided as a guide and may vary depending on the delivery location, courier service, and other circumstances.

For more information, please review our Shipping Policy.

8. Returns and Refunds

We offer a 30-day return period, subject to the conditions outlined in our Return & Refund Policy.

Customers should contact our support team before returning an item to receive the appropriate return instructions.

Refunds will be processed to the original payment method wherever possible after the returned item has been reviewed and the refund approved.

Nothing in these terms limits your statutory rights under UK consumer protection legislation.

9. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel orders that have not yet been processed or dispatched.

Your statutory cancellation rights under applicable UK consumer law remain unaffected.

10. Intellectual Property

All website content, including text, graphics, logos, product descriptions, images, and design elements, is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially use our website content without prior written permission, except where permitted by law.

11. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, delivery services, or other external platforms.

These services may operate under their own terms and privacy policies.

We are not responsible for the content or privacy practices of external websites. We recommend reviewing their terms before using their services.

12. Limitation of Liability

We take reasonable steps to ensure that our website and services operate properly.

However, we do not guarantee that our website will always be available without interruptions, errors, or technical issues.

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or any rights that cannot legally be excluded under UK law.

13. Privacy and Personal Information

Your privacy is important to us.

Any personal information collected through our website is handled in accordance with our Privacy Policy and applicable UK data protection legislation.

Please review our Privacy Policy to understand how we collect, use, and protect your information.

14. Changes to These Terms

We reserve the right to update or modify these Terms of Service when necessary.

Any changes will be published on this page with an updated revision date.

Your continued use of our website after changes are published indicates acceptance of the revised terms, to the extent permitted by applicable law.

15. Governing Law

These Terms of Service are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.

Any disputes will be handled by the courts with appropriate jurisdiction under applicable law.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Trenybro.uk

Email: support@trenybro.uk

Phone: +44 7360 254317

Business Address:

20–22 Wenlock Road
London, England
N1 7GU
United Kingdom

Website: https://trenybro.uk/

Thank you for choosing Trenybro.uk. We appreciate your business and look forward to serving you.

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